Flex 100HP fw 1.30 - rebooting remotely caused a revert to fw 1.21
Hello everyone,
I updated to fw 1.30, I tried to modify some configs and I got errors everywhere:
as the firewall requested me to reboot it:
I clicked on Reboot button remotely:
After more than 20 minutes it is still unreachable:
You can check it:
When it came up again I have fw 1.21 again:
I think that fw 1.30 is not compatible with it.
For this reason I have to wait to update other FlexH Series FWs that I have in production, please let me know how to proceed.
All Replies
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Hi @GiuseppeR,
Could you help to collect the diagnostic information so we can investigate this issue? You may reference this FAQ to collect the diagnostic information.
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Looks like the same problem I had that the config will work on V1.30 then any changes causes UI to lock up reboot and have to wait 20 minutes for it to roll back.
a clean config on V1.30 (with some copying) is what I did but if Zyxel can work out the cause a new firmware is needed
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Hello @PeterUK
I have different FlexH FWs in production, it is not possible to set them in default config and then copy again the configurations. I have VLANs, interfaces and policy rules ready working and what you did would force me to go on premise to set everything again.
For the moment I forced every FlexH to STOP any sort of fw upgrade.
I expect a smooth upgrade as Zyxel has shown to be capable of, any sort of compromise is not the way we work.
Hello @Zyxel_Melen
you have a PM with details you requested, you have also an open Case where you can find a direct access to that FW.
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