FWA710, which has a very strange habit

laser21

Hi, I have a FWA710, which has a very strange habit - I have a 5G simcard in it, have around 92dba signal. I have it connected to a unifi dreammachine, which has a connectivity log. When the network is idle - noone is at home, so minimal traffic, all works fine. When we start to do something - browse the web, play some streaming, it starts to have disconnects every few minutes (3-7). We loose internet for around 20-30seconds, then all starts to work again. Only to lose it after a few minutes again.

I tried removing the unifi - connecting a laptop directly to the modem - the behavior is the same.

Im on the newest firmware. What can we try to do? A remote session? Thanks

Zyxel_Judy

Hi @laser21 ,

To help us diagnose your case, please try these troubleshooting steps if possible:

• Insert a different 5G SIM card into your FWA710 and check if the issue persists
• Insert your original 5G SIM card into another mobile router and check if the issue occurs