What steps should I take if I suspect hardware failure in my Zyxel Access Point?

Zyxel_Jami

If you suspect that your Zyxel Access Point is experiencing a hardware issue, here are some troubleshooting steps to follow:

1. Ensure that all cables are securely connected to the switch. Replace the cables for testing if necessary.
2. Connect the Access Point to different ports on the switch or another switch entirely to test the connection.
3. If the power LED remains green, this indicates a potential hardware issue.

If you have any further questions or need assistance, please don't hesitate to contact Zyxel Support.