Having problem login in for nebula

PeterUK

So I try to log in and get
Invalid email address or password. Please make sure account had been activated and enter the correct data to Sign in.

I click Forget password? Go to the link put in a new password and get
The action has been completed or is no longer valid.

And my new password don't work for login

Edit update if I try Microsoft Edge Dev I can login fine...

Edit update2 this is odd Edge will not let me log in but Edge Dev will I have deleted cookies still a problem in logging in!

PeterUK

Ok odd problem you need to do control + F5 on the login page for some reason.

Zyxel_Kay

Hi all,

We recently performed a minor upgrade to the login portal, which may be causing the issue you're experiencing. If you're facing similar login problems with your Zyxel account, please try the following methods to resolve it:

1. Press Ctrl+F5 (or Command+Shift+R on Mac) to force a reload of the webpage, bypassing cached files.
2. Clear your browser's cache, then restart the browser.

We apologize for any inconvenience this may have caused and will work to improve the login portal upgrade process in the future.

If you need further assistance, please don't hesitate to let us know.

PeterUK

Ok odd problem you need to do control + F5 on the login page for some reason.

jpblanch75

I'm having the same issue! I can't log in using normal methods …. I have to use Incognito Mode.

Lewpy

https://community.zyxel.com/en/discussion/comment/72421#Comment_72421

I had this either yesterday or Monday morning, and then it cleared itself when I tried again a few hours later.

It did it again this morning, and the CTRL-F5 force reload worked 👍️

I suspect Zyxel have subtly changed the login page somehow, and that cached browser data is causing a problem. Although I also use a password manager browser plugin, so any recent changes to that could also be a culprit.

john32

Thanks for the CTRL + F5 tip, that helped me login

Zyxel_Kay

Hi all,

We recently performed a minor upgrade to the login portal, which may be causing the issue you're experiencing. If you're facing similar login problems with your Zyxel account, please try the following methods to resolve it:

1. Press Ctrl+F5 (or Command+Shift+R on Mac) to force a reload of the webpage, bypassing cached files.
2. Clear your browser's cache, then restart the browser.

We apologize for any inconvenience this may have caused and will work to improve the login portal upgrade process in the future.

If you need further assistance, please don't hesitate to let us know.