How to resolve incorrect password errors when connecting to an SSID?

Zyxel_Jami
Zyxel_Jami Posts: 126  Zyxel Employee
Zyxel Certified Network Administrator - WLAN Zyxel Certified Sales Associate First Comment Friend Collector
edited December 3 in SSID

If the error occurs when a device (STA) connects to the SSID, ensure the correct password is used:

  1. Make sure to enter the password correctly, checking for spaces or special characters.
  2. Go to Configure > Access points > SSID advanced settings to verify the password.
  3. For detailed steps, refer to Blocked by Key Handshake Fail Log

If your problem persists and no other device can log in except specific ones, it is advised to:

  • Double-check the password on all devices.
  • Update the passwords exactly as configured in the SSID settings, ensuring no extra spaces.

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