How to troubleshoot a Nebula Access Point that stopped broadcasting the SSID?

Zyxel_Jami
Zyxel_Jami Posts: 126  Zyxel Employee
Zyxel Certified Network Administrator - WLAN Zyxel Certified Sales Associate First Comment Friend Collector
in SSID

There can be several reasons why your Access Point (AP) is not broadcasting the SSID. Here are some steps you can follow to resolve this issue:

Troubleshooting Steps:

  1. Power & Connectivity:
    • Check the power LED: Ensure the access point is receiving power by verifying the power LED is lit.
    • Verify the Ethernet connection: Confirm the AP is properly connected to your network with an Ethernet cable.
  2. Check Nebula Connectivity:
    • Log into your Nebula Control Center and verify that the AP is online.
    • If the AP was removed, add it back to the site and bring it online.
  3. Factory Reset:
    • If the previous steps don't resolve the issue, consider resetting the AP to its factory defaults and reconfiguring it.
  4. Power Issues:
    • Ensure the AP is connected to a reliable power source and that the adapter's wattage meets the device's requirements.
    • Following an event log review, issues like "Disable slot1 due to limited power" suggest power problems. You can check this Zyxel Community thread for further information: How to resolve Wi-Fi disable slot due to limited power.

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