"Device xxxxx is already registered to this account" when scanning QR code
Accepted Solution
-
Hi @Synthacon ,
We believe that your device is registered to the same MyZyxel account that you use to log into the Nebula portal.
The Nebula mobile app is specifically designed for adding devices that are registered to different accounts into your Nebula portal account.So, in your case, we recommend you going to Nebula portal > Device > Click Add button and type the AP's MAC address and series number to add the device to your Nebula site.
If you still couldn't add the device to Nebula site, please send us the following information via private message:- Device MAC address and serial number
- Your Nebula organization, site, and account details
0
All Replies
-
Hi @Synthacon ,
We believe that your device is registered to the same MyZyxel account that you use to log into the Nebula portal.
The Nebula mobile app is specifically designed for adding devices that are registered to different accounts into your Nebula portal account.So, in your case, we recommend you going to Nebula portal > Device > Click Add button and type the AP's MAC address and series number to add the device to your Nebula site.
If you still couldn't add the device to Nebula site, please send us the following information via private message:- Device MAC address and serial number
- Your Nebula organization, site, and account details
0
Categories
- All Categories
- 426 Beta Program
- 2.6K Nebula
- 163 Nebula Ideas
- 112 Nebula Status and Incidents
- 5.9K Security
- 343 USG FLEX H Series
- 288 Security Ideas
- 1.5K Switch
- 78 Switch Ideas
- 1.2K Wireless
- 42 Wireless Ideas
- 6.6K Consumer Product
- 261 Service & License
- 404 News and Release
- 86 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 3.8K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 85 About Community
- 82 Security Highlight