Switch XGS1930-52HP Cloud view

kellyjjones1
kellyjjones1 Posts: 3  Freshman Member
First Comment
edited 2:21AM in Switch

I have a XGS1930-52HP that has firmware V4.70(ABHV.9) | 11/04/2024 and is connected to the cloud. The ports that are active on the device are connected and active. But the Cloud connection does not show any ports and is not taking remote commands (Reboot) I have not found any trouble shooting other than I have to log in frequently to keep it active.

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,208  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @kellyjjones1

    Could you please share a screenshot of the issue you're encountering? This will help us better understand the situation.

    Additionally, kindly enable Zyxel Support access on your Nebula organization and share your organization and site name with us. This will allow us to directly investigate the issue for you.

    Looking forward to your response!

    Kay

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  • kellyjjones1
    kellyjjones1 Posts: 3  Freshman Member
    First Comment
    edited 1:01PM

    Adding a little context to the post. From the time I posted the message to now. I did a factory reset to see if this would solve the issue. But this did not help the situation at all and now the Cloud Control Status will not change over to connected.

    Device Info.JPG
    Ports.JPG

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