5G Problem with Router FEA710

Aschi
Aschi Posts: 4  Freshman Member
First Comment
in Nebula 
I have a Zyxel FWA710 router. I Unfortunately the 5G connection to my provider doesn't work (only 4G). I tested with my mobile device: 5G is available at my location. I also have an old router (NR7301) at the same location; 5G works with this router. So the problem is with the FWA710 router. Does anyone have an idea?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,394  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited January 13

    Hi @Aschi,

    Could you share:

    1. Your ISP name.
    2. Which bands are your ISP providing 5G service?
    Zyxel Melen


  • Aschi
    Aschi Posts: 4  Freshman Member
    First Comment
    edited January 13
    image.png

    Remove the personal information by Zyxel_Melen.

  • Aschi
    Aschi Posts: 4  Freshman Member
    First Comment 
    I checked this with my iPhone
  • Zyxel_Melen
    Zyxel_Melen Posts: 3,394  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Aschi,

    From your iphone information, your iphone is not using 5G but 4G since it displays LTE.

    Therefore, could you help to provide the cellular status on NR7301 so we can ensure 5G signal is available in your place?

    Zyxel Melen


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