VoLTE not working

DeeCee

I have just purchsed a LTE5398-M904 from Amazon UK. It has veen confirmed the Modem has the latest firmware.

It is found that the VoLTE simply does not work !. I only have 4G in my area and the modem is setup for VoLTE, the modem confirms VoLTE is resistered. Outgoing calls are registered in the Modem Call Log bit call are never connected. Incoming calls receive a mesage saying the call cannot be accepted. The SIM card has been tested in a mobile phone which can make calls using VoLTE with no problems

Looking on the forum there are many with the same problem which has been ongoing for some time.

Has anyone got VoLTE working ?

DeeCee

Problem resolved. Modem returned to Amazon.

Tried to use Zyxel Support who informed me they could not help as the modem was supplied to me by a ISP . It was not ! It was supplied by Amazon UK and the shop was Zyxel Networks UK (Zyxel Communications Corp).

You could not make it up, Zyxel cannot even support their own customers.

Staying well clear of any Zyxel products now

DeeCee

Problem resolved. Modem returned to Amazon.

Tried to use Zyxel Support who informed me they could not help as the modem was supplied to me by a ISP . It was not ! It was supplied by Amazon UK and the shop was Zyxel Networks UK (Zyxel Communications Corp).

You could not make it up, Zyxel cannot even support their own customers.

Staying well clear of any Zyxel products now