Routers keep losing internet every few minutes
dykjl
Posts: 2 
Freshman Member
Freshman Member
My Zyxel router (which worked fine) got damaged by lightning. My ISP sent me a new router (pre-configured by them), but since installation - it lose internet connection every few minutes, and connects within a few seconds again. With the ISP technical support, we reset the router, made some changes, but it just continues.
They then blames the fiber infrastructure owners. They tested and proved to me with their own router (TP link) that there is no disconnects. My ISP then sent me a new (pre-configured) Zyxel router again. EXACTLY the same issue - it keeps disconnecting. I then tried my own D-link router, no issue??
Can I please get some assistance?
0
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