Device error, Wrong CLI command, device timeout or device logout.

Netcrawler

Similar issue here, we have 4 ATP200 with the same problem, internet access and vpn connections are affected a well.

Similar

ItenInformatik

We have the same problem with about 10 firewalls at our customers. The CPU consume 100%

lvdk

We also have this problem. After reboot the flex 500 does not start anymore. And commands via CLI do not work anymore.

lvdk

I performed the workaround but I still get the same message via cli:

Applying system configuration file, please wait...
...% app_apply_to_proc_app_obj(821) Cannot create client sock to ixe_fpi_mem daemon
...........................ZyWALL system is configured successfully with startup-config.conf
/etc/zyxel/conf/ZLDconfig: line 1218: echo: write error: No space left on device
sh: line 1: echo: write error: No space left on device
sh: line 1: echo: write error: No space left on device
/etc/zyxel/conf/ZLDconfig: line 1338: echo: write error: No space left on device
/etc/zyxel/conf/ZLDconfig: line 1339: echo: write error: No space left on device
sh: line 1: echo: write error: No space left on device
Traceback (most recent call last):
File "./fetchurl_agent.py", line 1628, in <module>
File "./fetchurl_agent.py", line 1613, in main
IOError: [Errno 28] No space left on device

Unable to connect ZySH daemon

TCInformatique

Alternative procedure to resolve the "USG FLEX / ATP Series - Recovery Steps for Application Signature Issue" from January 24th:

1. Restart the firewall.
2. Quickly reconnect to the management interface.
3. Go to the "Firmware Management" section.
4. Select the second boot option ("Second Boot").
5. Reconnect again and apply the firmware update.

We have tested this procedure on several models, and it has worked successfully.

franqcr

tengo el mismo problema con USG FLEX 700 desde el dia 24, es super urgente solucionar este tema, tenemos a los clientes descontentos.

Zyxel_Judy

Hi users,

You can find the step-by-step guide at the following link:

Recovery Steps for USG FLEX/ATP Series Application Patrol Signature Issue (Jan. 2025) — Zyxel Community

We hope this guide will help you resolve the issue quickly and minimize any further disruptions. If you continue to encounter difficulties or need additional support, please do not hesitate to reach out to our support team at cso_security@zyxel.com.tw or leave the detail comment here with your region(country), model information (S/N) and contact info. We'd like to have contact with you to assist and resolve the issue caused by the signature incident.

Thank you for your understanding and continued support.

Zyxel_Judy

https://community.zyxel.com/en/discussion/comment/74332#Comment_74332

Hi @lvdk ,

If you have followed the SOP but the issue continues to occur, please contact our support team through either:

• Send an email directly to: cso_security@zyxel.com.tw
  
• Community private message

Please include: Your region/country, Device model and serial number (S/N), Contact email address. A remote session via TeamViewer or AnyDesk is appreciated.

To send a private message through the Community: Click "My Account" > Select "Message" and add this account: nebula.cso@zyxel.com.tw

ii_dst_CH

It was a bad friday….

But we noticed the incremental App Patrol Update which we could fix the symptoms remotly are not availble anymore..

@Zyxel_Judy

But the main probblem today i have a atp100W and i have not a valid recovery firmware. I mean there exist two version…

Could you update the firmware recovery list for the firewalls with ATP100W with a ABRW.1

Thanks

Zyxel_Tobias

@TCInformatique

"Alternative procedure to resolve the "USG FLEX / ATP Series - Recovery Steps for Application Signature Issue" from January 24th:

1. Restart the firewall.
2. Quickly reconnect to the management interface.
3. Go to the "Firmware Management" section.
4. Select the second boot option ("Second Boot").
5. Reconnect again and apply the firmware update.

We have tested this procedure on several models, and it has worked successfully."

That´s risky what you are doing, please follow our SOP to recover it.

In this scenario, your device is back Online on Standby Partition, this partition NEVER had downloaded the wrong signature, so apply the Hotfix by Web doesn´t bring you anything.

Your "Standby" Partition right now is still broken, and you´ll be unable to perform updates on this partition or use Online Firmware Upgrade to FCS versions in future.