Device error, Wrong CLI command, device timeout or device logout.

135

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  • Mario
    Mario Posts: 109  Ally Member
    Zyxel Certified Network Engineer Level 1 - Security First Comment Friend Collector Sixth Anniversary

    @Jenz

    I don't belive. according to my logs, /tmp was running out of space.
    maybe a broken signature crashed a service and did a dump to /tmp till it runs out of space….
    (do you remember a company called crowdstrike…)

    Lets wait till we get a statement from zyxel

  • Vagabound
    Vagabound Posts: 44  Freshman Member
    First Comment Friend Collector Second Anniversary

    It seems as if the USG Flex 200 is stuck in a boot loop, now another reboot has taken place.

    Is there a workaround for such people without a serial console?

  • Vagabound
    Vagabound Posts: 44  Freshman Member
    First Comment Friend Collector Second Anniversary
    https://community.zyxel.com/en/discussion/comment/74238#Comment_74238

    That's exactly what I was thinking about ... WTF 🤬

  • CM_CyberITA
    CM_CyberITA Posts: 2  Freshman Member
    First Comment

    I have 5 ATP500 blocked since early this morning (the sys light is constantly flashing).

    Other models (ATP200, etc.) are still running but I don't know until when... .

    A COMPLETE DISASTER!

  • Mk88_it
    Mk88_it Posts: 41  Freshman Member
    First Comment Friend Collector Second Anniversary

    (3) Firewall Reboot Issues – Zyxel Support Campus EMEA

  • Jenz
    Jenz Posts: 9  Freshman Member
    First Comment Friend Collector First Anniversary

    "The first mandatory thing you will need is a Console / RS232 cable to start with the recovery. The recovery needs to be done On-Site and is not doable by a Remote Session.

    It's impossible to recover the device by pushing the Reset button or flash the Firmware by FTP!"

    Wow… Thanks Zyxel, this is exactly the kind of problem you need just before the weekend.

  • Vagabound
    Vagabound Posts: 44  Freshman Member
    First Comment Friend Collector Second Anniversary

    This means that I can throw the USG FLEX 200 in the garbage can, great and I have just bought a new annual license.

  • BCC
    BCC Posts: 12  Freshman Member
    First Comment Friend Collector Seventh Anniversary

    We are experiencing the same as of midday yesterday (EST). Multiple devices affected. Looks like an issue with the App Patrol definitions. If you manage more devices go out and disable App Patrol definition updates until resolved as we can't be sure if Zyxel remove bad signature update yet. Zyxel US was not aware as of it end of day yesterday.

    From our experience devices will mostly function, but spontaneously reboot every few hours. Can't login via web, SSH reports "Not connected to ZySH daemon", the Serial Cable intervention might be the only option here, bad day :-(

  • BCC
    BCC Posts: 12  Freshman Member
    First Comment Friend Collector Seventh Anniversary

    @Zyxel_CSO do you have any update on the resolution? We have a number of devices affected by this. We need the fix ASAP.

  • xalexandresilva77
    xalexandresilva77 Posts: 7  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/74233#Comment_74233

    Ok this morning in a client same error. Tried hard reset two times.

    Then i have done serial cable proceder.

    Solution have work.

    AppPatrol updated. I have configuration backup, but no need zyxel proceder have worked.

    Best Regards

    Alexandre Silva from Oporto, Portugal.

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