Multy M1 system broken

MarkRS
MarkRS Posts: 13  Freshman Member
First Answer First Comment Second Anniversary
edited 8:52AM in Multy WiFi System

Suddenly (!) the mesh system doesn't work.

"Doesn't work" means WiFi clients disconnecting randomly and frequently, M1 units suddenly registering as offline (both in the app and also with red lights on the unit). Throughput very bad if any at all. I attach a screenshot of the best diagnostic I've had.

Screenshot_20250202-162542.png

As you can see the "Far End" router test failed completely and download (& mostly upload) speeds are terrible. They're normally over 20Mb download and upload.

The app claims that a firmware update to V1.00(ABZF.6)C0 is available, and pressing the update button appears to start the process, but after a 15 or 20 seconds the display reverts to the home page and the information still reports that the same update is available.

However, the GUI interface for the primary router shows that the installed version of firmware is V1.00(ABZF.7)C0, isn't that odd?

The system has been running perfectly well for a enough time that I've forgotten how long that is (more than a year, perhaps two, I don't remember). I'm not aware of anything that could have prompted this breakdown, I am a software engineer (for a very long time now) so I'm not entirely clueless, except I have no idea what's going on here.

What to look for?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,725  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @MarkRS,

    Please help to send us the feedback on the Multy APP. This will collect the needed information so we can check this issue.
    You can follow the below steps to send feedback on the Multy APP

    send feedback 1.jpg

    Our agent will check this issue after you send it.

    Zyxel Melen


  • MarkRS
    MarkRS Posts: 13  Freshman Member
    First Answer First Comment Second Anniversary
    edited 9:09AM

    Thanks for that Melen.

    Doing this seems to try to send a report as email, is that right? I hope not since I don't have email enabled on my 'phone. I have no more information than I'm showing here.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,725  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    https://community.zyxel.com/en/discussion/comment/74610#Comment_74610

    Yes, this will send an email to our agent with the report as an attachment. If you cannot send the email due to any reason, you can still find the report file in your phone. Please feel free to send the file to me via community message. I can help to provide it to our agent.

    Zyxel Melen


  • MarkRS
    MarkRS Posts: 13  Freshman Member
    First Answer First Comment Second Anniversary

    That's great, thanks. Where's the file?

  • MarkRS
    MarkRS Posts: 13  Freshman Member
    First Answer First Comment Second Anniversary
    edited 10:49AM

    Oops, sent as a message just now

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