Incident Nebula??

Dpj

Hello,

Today we have some strange behaviour. arround 10 customers have all offline USG Flex 200 devices. All went offline at 02:27. The switches behind those firewall are still online!

Dpj

everything seems online

Dpj

When i click test:

Internet check: Ping check success
Internet check: Nslookup check success
Server check: Config Proxy hostname check success
Server check: Monitor Proxy hostname check success
Server check: Config Proxy socket check success
Server check: Monitor Proxy socket check fail
CP Server Connection Test: Success
MP Server Connection Test: Fail

What i also see, there is no reboot option for the firewall in the GUI? Its only physical possibile to let the device reboot? Or do i miss something

Zyxel_Melen

Hi @Dpj,

We are already clarifying this issue.

May I know if your local network of these sites is working?

Dpj

it seems everything works ok

also the vpn site to site connections are looking allright

Dpj

Do you want to receive the diagnostics file?

Zyxel_Melen

Hi @Dpj,

No, the Nebula connection test result is enough for us. Our engineer has narrowed down this issue and is fixing it now.

Once it is fixed, we will update this post:

https://community.zyxel.com/en/discussion/28192/nebula-cloud-service-incident-2025-02-06-01-27-utc-0

Zyxel_Melen

Hi @Dpj,

The outage had been solved yesterday. May I know if any of your devices is still offline?

Dpj

everything seems online