All Zyxel devices disappeared in Nebula overview

HannesG
HannesG Posts: 2  Freshman Member

since a couple of days all successfully registered devices disappeared in nebula overview.

No local access possible to the devices…nebulos credentials ar Not working.

No response from Zyxel support…

SSIDs are displayed but different Wifi-passwords…

Local wifi runs without any problems.

What happend?

Is this a bug, have I been hacked?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,909  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @HannesG,

    Could you send me one of the device's MAC address & S/N so I can track this issue? I will send a private message for the request.

    Zyxel Melen


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