[NEBULA] NWA1123-ACHD IP Not Showing In Nebula for Hours

林追追

Hi Freda,

As mentioned, please help to check why the IPs were not showing for hours under Organization.

The flow was

1. Found two units without IP addresses at around 10:30pm, 10 July 2019 yet devices were running fine
2. Rebooted by SI
3. Monitored for around 5 hours still with IP
4. IPs showed up in the next day

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Thank you!

Zyxel_Freda

Hi @林追追 ,

I'll check the AP status in issue happened day. For the SI account issue, please share the account for us to check detail.

Thanks.

Zyxel_Freda

Hi @林追追,

I'd like to check detail of these two APs by PM you. Please check your inbox for the information.

Thanks.

Zyxel_Freda

Hi @林追追,

This issue was caused by data polling error and it's not shown the LAN IP on NCC. We'll have an enhancement for the AP and client information display.

Thanks.