ATP 500 - Random Reboot

Ceccus

Hi,

My ATP 500 frequently restarts several times a day. Apparently for no reason.
From the System Log you can clearly see it.

Of course, each time the network is interrupted for 3-5 minutes.
Any idea what the reason is?

Thanks

D.

Ceccus

Hi,

I waited a few days and kept a close eye on the ATP500.
To date I can say that it has not rebooted after five days.
Thank you for your prompt reply, for finding the problem and for providing me with the solution.
I am truly satisfied.
Thank you again

D.

Zyxel_Melen

Update:

This issue is fixed by weekly firmware, and it will be included in the next firmware release.

Ceccus

Hi,

Update ...
I downloaded the Debug file (as indicated)

https://community.zyxel.com/en/discussion/25593/how-to-collect-zywall-diagnostic-files-via-the-local-gui

and checking the file diag_zysh_system.dbg there are many occurrences :

Reason: <Continue> Fatal Error Causes System Reboot

What do they mean?
My thanks and greetings

D.

Ceccus

Hi,

Excuse me, but is there no one from Zyxel?
The equipment is becoming unserviceable. It reboots all the time. Even right now it has rebooted with almost no traffic.
I am seriously thinking of buying something else and giving up on Zyxel with its ‘negative publicity’.
Is it not possible to get to the cause ?

Regards

D.

Zyxel_Melen

Hi @Ceccus,

I will send you a private message to request the debug file. Our engineer will check the debug file to find the root cause. Please check your private message box.

Ceccus

Hi,

Thank you for your reply.
File attached to private message.
I await your reply.
Kind regards

D.

Ceccus

Hi,

I waited a few days and kept a close eye on the ATP500.
To date I can say that it has not rebooted after five days.
Thank you for your prompt reply, for finding the problem and for providing me with the solution.
I am truly satisfied.
Thank you again

D.

Zyxel_Melen

Update:

This issue is fixed by weekly firmware, and it will be included in the next firmware release.