ATP 500 - Random Reboot

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Ceccus
Ceccus Posts: 46 image  Freshman Member
First Comment Friend Collector Fifth Anniversary
edited March 2025 in Security

Hi,

My ATP 500 frequently restarts several times a day. Apparently for no reason.
From the System Log you can clearly see it.

Of course, each time the network is interrupted for 3-5 minutes.
Any idea what the reason is?

ZYXEL_REBOOT.jpg

Thanks

D.

Best Answers

  • Ceccus
    Ceccus Posts: 46 image  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    Answer ✓
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    Hi,

    I waited a few days and kept a close eye on the ATP500.
    To date I can say that it has not rebooted after five days.
    Thank you for your prompt reply, for finding the problem and for providing me with the solution.
    I am truly satisfied.
    Thank you again

    D.

  • Zyxel_Melen
    Zyxel_Melen Posts: 5,033 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
    Options

    Update:

    This issue is fixed by weekly firmware, and it will be included in the next firmware release.

    Zyxel Melen


All Replies

  • Ceccus
    Ceccus Posts: 46 image  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    edited March 2025
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    Hi,

    Update ...
    I downloaded the Debug file (as indicated)

    https://community.zyxel.com/en/discussion/25593/how-to-collect-zywall-diagnostic-files-via-the-local-gui

    and checking the file diag_zysh_system.dbg there are many occurrences :

    Reason: <Continue> Fatal Error Causes System Reboot

    What do they mean?
    My thanks and greetings

    D.

  • Ceccus
    Ceccus Posts: 46 image  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    Options

    Hi,

    Excuse me, but is there no one from Zyxel?
    The equipment is becoming unserviceable. It reboots all the time. Even right now it has rebooted with almost no traffic.
    I am seriously thinking of buying something else and giving up on Zyxel with its ‘negative publicity’.
    Is it not possible to get to the cause ?

    Regards

    D.

  • Zyxel_Melen
    Zyxel_Melen Posts: 5,033 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited March 2025
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    Hi @Ceccus,

    I will send you a private message to request the debug file. Our engineer will check the debug file to find the root cause. Please check your private message box.

    Zyxel Melen


  • Ceccus
    Ceccus Posts: 46 image  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    Options

    Hi,

    Thank you for your reply.
    File attached to private message.
    I await your reply.
    Kind regards

    D.

  • Ceccus
    Ceccus Posts: 46 image  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    Answer ✓
    Options

    Hi,

    I waited a few days and kept a close eye on the ATP500.
    To date I can say that it has not rebooted after five days.
    Thank you for your prompt reply, for finding the problem and for providing me with the solution.
    I am truly satisfied.
    Thank you again

    D.

  • Zyxel_Melen
    Zyxel_Melen Posts: 5,033 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
    Options

    Update:

    This issue is fixed by weekly firmware, and it will be included in the next firmware release.

    Zyxel Melen


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