Firewall disconnected from SecuReporter

GiuseppeR

Hello everyone,

I manage a Flex100 that suddenly disconnected from SecuReporter.

It is strange because it is online:

Its settings are OK:

Anyway this is the welcome page on SecuReporter:

Is it possible that this device, renamed from one site to another one with different configs but inside the same Organization, encountered a bug on SecuReporter data provisioning?

Having SecuReporter working properly is essential.

Zyxel_Melen

Update:

The issue is due to misconfiguration on connectivity check on WAN interface, fix the misconfiguration fix this issue.

Zyxel_Melen

Hi @GiuseppeR,

I checked with our engineer that this issue needs to access your organization. Could you enable Zyxel support access so our engineer can check this issue? Also, please share the org name and the timestamp of this issue that occurred with us.

GiuseppeR

Hi @Zyxel_Melen

you have the access to that Organization, you find Case 250301974 open for you.

See you soon

Zyxel_Melen

Update:

The issue is due to misconfiguration on connectivity check on WAN interface, fix the misconfiguration fix this issue.

GiuseppeR

I can confirm what @Zyxel_Melen wrote.

It was a misconfiguration with connectivity check option inside WAN details, the firewall was looking for a non-existent IP.