Internet/wife issue

Davidm063

So I have no idea what type of internet/WiFi box i have but im currently without internet, it has power and is working fine but the internet light is not lighting up, ive tried restarting it many times, it has done this once before but it fixed itself after about an hour but ive now waited over 24 hours, any help is welcome thank you!

Zyxel_Judy

Hi @Davidm063 ,

To better support you, we need to identify your device model. You can find the model's name in one of these ways:

1. Check the sticker label on the device
2. Look in the device's web interface (GUI)
3. Alternatively, you can send us a photo of your device

Davidm063

Hello @Zyxel_Judy im unsure about the model so ill add a picture of the device in this comment.

Liba

It looks like you have to contact your ISP to check why there's no internet.