Internet/wife issue

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Davidm063
Davidm063 Posts: 2 image  Freshman Member
First Comment Friend Collector
edited April 2025 in Home Router

So I have no idea what type of internet/WiFi box i have but im currently without internet, it has power and is working fine but the internet light is not lighting up, ive tried restarting it many times, it has done this once before but it fixed itself after about an hour but ive now waited over 24 hours, any help is welcome thank you!

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,370 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Davidm063 ,

    To better support you, we need to identify your device model. You can find the model's name in one of these ways:

    1. Check the sticker label on the device
    2. Look in the device's web interface (GUI)
    3. Alternatively, you can send us a photo of your device

    Zyxel_Judy

  • Davidm063
    Davidm063 Posts: 2 image  Freshman Member
    First Comment Friend Collector

    Hello @Zyxel_Judy im unsure about the model so ill add a picture of the device in this comment.

    20250411_081643.jpg
  • Liba
    Liba Posts: 218 image  Master Member
    First Comment First Answer Third Anniversary

    It looks like you have to contact your ISP to check why there's no internet.

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