FWA710 problema di disconnessione del router

Gio3gio

Buongiorno, il mio FWA710 perde ip nonostante la connessione sia attiva. Riesce ad aggregare le bande B1,7,3,20,N78 ma sabato scorso ha perso l'ip alle 10.45 ed sono rimasto senza connessione per 38 ore finché ho riavviato il router domenica sera al mio rientro a casa.

Network Monitoring Feature è sempre stato attivo ma non funziona.

Il tecnico del mio provider (Alpsim) mi ha detto di non usare la banda N78 perché fa perdere l'ip nonostante la connessione sia attiva. Adesso il modem aggancia solo le bande 4g.

Per favore sistemate questo problema perché mi costringe ad usare una connessione lenta.
grazie

Zyxel_Judy

Hi @Gio3gio ,

The symptom you've reported is not listed among our known issues. We may need to contact Alpsim to verify their statement.

Regarding your case, when the problem occurs (FWA710 losing IP and internet connection), please:

• Note the exact time it happens
• Take a screenshot of the WAN status (found at Home page > System info)

If possible, please do not reboot the FWA710 when the problem occurs. Keeping the device in this state will allow us to capture the module log remotely. Please prepare the following setup for remote troubleshooting:

• A Windows laptop connected locally to the FWA710 that is powered via PoE
• TeamViewer or AnyDesk installed on the laptop for remote access
  
• A Type-C to USB cable connected between the FWA710's USB port and the laptop
  

Please share your availability between Monday and Friday, from 01:00 - 09:00 UTC and TeamViewer or AnyDesk credentials. The information can be sent via the private message by clicking to my account > Message.

We'll schedule a time to remotely access your laptop to connect to the FWA710 and collect the ELT log.