downgraded organisations

Dpj

I don't understand this. at 12-04-2025 we receive the message it will be downgraded in 15 days, and at 13-04-2025 i get the message it is downgraded. We want to use the API to get tickets for organisations which are in grace period

yours dennis

Zyxel_Melen

Hi @Dpj,

We apologize for this issue. Could you help enable Zyxel support access and provide the organization's name so I can help identify which device lacks a license?

Dpj

It's easy to resolve, but was wondering if this is just a one time incident or not.

Zyxel_Melen

https://community.zyxel.com/en/discussion/comment/76653#Comment_76653

Hi @Dpj,

Thanks for the update. If you can share the organization's name with me, then we can better identify it.