The device had been added to this account

Mav88

Hi,

I installed a WiFi AP in the wrong organization. When I removed the AP from the Org.A, I could not add the AP again because the system told me the device had been added to this account. Can someone from the Zyxel team help reset the device's registration?

I really appreciate any help you can provide.

Zyxel_Ivan

Hello @Mav88,

Thanks for bringing this issue with us.

I have to clarify this issue first with you. Since I need some information from you, I'm going to contact you through PM, please check you PM box.

Thanks.

Ivan

Mav88

Hi Ivan,

I just realized that I need to manage the WiFi Access Point in "License & Inventory \ Devices" in the Nebula website, not the mobile App, if I want to relocate the device to another organization or Site.

Thank you for your help with my issue.

Regards,

Maverick☺️

Zyxel_Ivan

Hello @Mav88,

Thanks for bringing this issue with us.

I have to clarify this issue first with you. Since I need some information from you, I'm going to contact you through PM, please check you PM box.

Thanks.

Ivan

Mav88

Hi Ivan,

I just realized that I need to manage the WiFi Access Point in "License & Inventory \ Devices" in the Nebula website, not the mobile App, if I want to relocate the device to another organization or Site.

Thank you for your help with my issue.

Regards,

Maverick☺️

Zyxel_Ivan

Hi @Mav88,

It's good to know you move the AP to the Org you wants!

Actually, you can move device to other Org which own by you through the Nebula mobile App.

Here's the procedure:

1. Remove device from the site
2. Enter the target Org and site
3. Click Add Device and scan QR Code of the device

Then, you'll see the device move to the target Org.

Please share any feedback you may have.

Thanks.

Ivan