[Important Announcement] End of FTP Service Support for Home NAS Series

Zyxel_Jerry

Hi @Stefan_R

Wenn Sie die Schritte befolgt haben und dieses Ergebnis erhalten, bedeutet das, dass Sie den Synchronisierungspfad erfolgreich aktualisiert haben.

Zyxel_Jerry

Hi @wardevilpro

All of the commands must be run using the root account; other users may not have sufficient privileges.

Zyxel_Jerry

Hi @Tonysa

If the service server has some enhancement and have done version upgraded, the existing package will no longer be compatible, and synchronization with the server will not be possible because the server has a new update.

frontsys

https://community.zyxel.com/en/discussion/comment/81302#Comment_81302

Hi @Zyxel_Jerry

I was pretty sure I was running the latest NAS firmware, but I just checked and yes, I am running the latest. Tried to refresh the App list again and the same result - Download List Failed - any other ideas?

FYI

Model Name	NAS326
Current firmware version	V5.21(AAZF.18)

Last Check2025/11/04 15:03:04

Zyxel_Jerry

Hi @frontsys

As I see the attache screenshot provided.
The myZyXELcloud-Agent version is not on the latest, after put the package into the correct synchronize path, then it should able to work.

NAS326 package

Please follow the steps refer to the article below to complete the synchronization.
https://community.zyxel.com/en/discussion/29667/important-announcement-end-of-ftp-service-support-for-home-nas-series/p1

frontsys

@Zyxel_Jerry

I tried to sync the path but it came up with an error saying no devices found.

I went to the ZyxelCloud and unpaired the device, now I cannot pair my NAS326 - it asks to press the pair button within 10 minutes but after about 12 seconds it says Device Not Found, even when I press the pair button.

I cannot fix this.