Macbook and iPhone disconnects - NWA50AX

torfkop

Good morning everyone,

I have a couple of NWA50AX and always have trouble with Macbooks and iPhones. I have a lot of disconnects even though I'm pretty close to the AP. All other devices: Windows, Android and large amount of Shelly devices do not have that problem. Any idea if there are any settings that would help me? What kind of logs would help to determine the issue?

Firmware is: V7.10(1)

Zyxel_Melen

Hi @torfkop,

Please help to answer these questions so we can better clarify your issue:

1. What's your iPhone and Macbook's OS version?
2. Please check if the event log shows "blocked by key handshake failed", if so, please reference this FAQ first.
   
   https://community.zyxel.com/en/discussion/17829/what-does-the-blocked-by-key-handshake-fail-log-mean-and-how-to-resolve-the-issue
3. If the devices still failed to connect, please help to collect AP's diagnostic file so we can check further.
   https://community.zyxel.com/en/discussion/18869/how-to-collect-the-standalone-ap-diagnostic-info-by-gui