FWA 505 router: no internet connection

Viktoria

hello, I’m received today my new router, but for some reason there is no internet connection. When I tied to scan the QR code in the app it says that the device is locked by device owner. But it is me the owner and I paid for it. Could you please let me know how i can activate it? Thank you 🙏🏻

Zyxel_Melen

Hi @Viktoria,

This seems like your ISP APN isn't in the AutoConnect list.

Please manually add your ISP APN.

[Mobile Router] How to change Cellular APN manually? — Zyxel Community