device allready registered

Dpj

Strange, at the moment i'm at a customer site to install 6 AP's. 1 one them, tells me Allready Registered. It's new out of the box. 1 thing i notice, it's an complete different mac address. An other range. When i search under "My devices" and Services, i cannot find it. So it must be registered under an other account. But it is new out of the box.

How to handle this?

Zyxel_Melen

Hi @Dpj

Let me send you a private message for the device's information sticker.

Or, please try use the Nebula mobile APP to register this device via scanning it QR code.

Dpj

mobile app also tells me, already registered. but i have send you the information

GiuseppeR

Are you adding that device via QR code?

Dpj

@GiuseppeR both ways the same, first i did qr, message allready registered, then manually, same message

under My devices And services, it cannot find the device.

GiuseppeR

@Dpj if you attach that AP to a network and you scan for MAC addresses, does the AP's MAC confirm the value that is written on the label?

Zyxel_Melen

Update:

The "Already registered" device is registered in another organization with the same owner. And was found in the "my device" list at last.

Additionally, I have created an idea post that could enhance the user's experience. If you're interested, please leave a comment and give it a vote!