WBE660s fail to update the firmware 7.10 to 7.20

DGOM

Happy owner of a WBE600s AP, it is impossible to update the firmware to its latest version!
In add, I noticed on the forum that some users were having difficulties with version 7.20.When is it? Should I wait for a new patch?Why can't I install 7.20?

Thanks in advance for your answers.

saltet

I have ignored the update as I have to many old devices which not have WPA 3 - so far have no problem with continuing using firmware 7.2.
I have one WBE 660 and 6 NWA 130 in my network.
For example some older iPad Pro do not have WPA 3 and as well temperature measuring devices.

saltet

I have ignored the update as I have to many old devices which not have WPA 3 - so far have no problem with continuing using firmware 7.2.
I have one WBE 660 and 6 NWA 130 in my network.
For example some older iPad Pro do not have WPA 3 and as well temperature measuring devices.

Zyxel_Tina

Hi @DGOM,

Regarding the firmware upgrade, you can try the following official methods:

• How to upgrade the firmware for AP via Web Configuration
• How to upgrade firmware to the controller access point by FTP
• How to upgrade firmware by ZON utility

If the issue still occurs after trying these methods, we’ll need a bit more detail to understand what’s happening on your side. Please send us the following via private message so we can investigate further:

• Your network topology when doing firmware upgrade.
• Any error messages you encountered during the failed update (screenshots are welcome).
• A full video recording of the entire firmware upgrade process, so we can clearly see what happens.
• Diagnostic information exported from the local GUI. Please refer to this FAQ.

With this information, we’ll be able to assist you more effectively.