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GiuseppeR
GiuseppeR Posts: 539 image  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
edited August 19 in Nebula

Hello everyone,

I tried to access my ORGs as usual but Zyxel nebula sent me to a different login instead of mine:

immagine.png

Why?

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 425 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @GiuseppeR,

    It seems you are encountering an unexpected redirect when trying to log into your Nebula account. This issue can sometimes be caused by your browser’s stored data, especially if you previously accessed a demo account or clicked on the 'Try Demo' option on the login page.

    Please try the following steps to resolve this:

    1. Clear Cache: Clear your browser's cache and cookies, or try a hard refresh.
    2. Private Mode: Use an incognito or private browsing window to log in.
    3. Different Browser: Try logging in with a different, up-to-date web browser.

    Zyxel Tina

  • GiuseppeR
    GiuseppeR Posts: 539 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hello @Zyxel_Tina

    I never used that account, anyway now it seems that the login is working properly.

    I'll keep you updated

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