Widget malfunction - "Clients by manufacturers"

GiuseppeR

Hello everyone,

this morning I have all the ORGs with this malfunction:

How can I solve this issue?

Zyxel_Melen

Hi @GiuseppeR

I checked some of our site's clients and had the same issue.

Could you help to provide the issue client's MAC address with us so we can have further investigation? (Few of clients is enough) You can find it in the client page, please remember to check the manufacturer display option.

GiuseppeR

Hi @Zyxel_Melen

sent you a PM with a link for the files with MACs

Zyxel_Melen

Hi @GiuseppeR

Sorry for the delayed update. This issue has been solved last Tuesday. We also add a monitor log to monitor this issue to prevent similar issues from happening.

GiuseppeR

Hi @Zyxel_Melen

I still see some "Unspecified" items….

Health organization:

Textile Company:

Zyxel_Melen

Hi @GiuseppeR

I checked with our team and there was no issue after we add the monitoring tool. About this issue, it is more likely the MAC address is not able to verified. I used the wireshark OUI Lookup Tool and get the same result. So, the issue is from the device's vendor, not Nebula can't verify the MAC/OUI.