Device show in My devices and services but not in organization device list

hmchen

I have an AP and would like to unregister from an organization but failed. Here is the snapshot of the device.

However, I cannot find it from the device list from the organization.

What can I do to unregister the device?

Zyxel_Tina

Hi @hmchen,

Welcome to Zyxel Community!

May I know the reason why you would like to unregister the device from the organization?

Please note that when a device is removed from an organization, its ownership still remains with the original owner account.

If your intention is to transfer the device to another account’s organization, please use the Nebula Mobile App to scan the device’s QR code and register it again under that account.

This method ensures that the device ownership is properly updated and can be managed from the desired account.

PeterUK

look in > License & inventory > Devices

GiuseppeR

Hi @hmchen

you have to go here and select "Remove from organization":

Zyxel_Tina

Hi @hmchen,

Welcome to Zyxel Community!

May I know the reason why you would like to unregister the device from the organization?

Please note that when a device is removed from an organization, its ownership still remains with the original owner account.

If your intention is to transfer the device to another account’s organization, please use the Nebula Mobile App to scan the device’s QR code and register it again under that account.

This method ensures that the device ownership is properly updated and can be managed from the desired account.