Multy X Setup Issues

PascalB

As many others on this forum, I am having issues accessing multiple sites that have Multy X (WSQ50) units installed. The app loads indefinitely with "connecting" at the top. If I reset the Multy X and go through the setup process, I can create a WiFi network and the Multy x functions as a router, however the setup eventually fails with "Settings Error". Loading the app again then either presents the same base homepage with connecting at the top or simply doesn't load at all. Other posts have mentioned checking to make sure the units have the latest firmware, but I cannot get into the app to check or enable remote support.

Please can I have a link to the latest firmware and instructions to install said firmware which I believe was mentioned to be V2.20(ABKJ.8)C0.

Many Thanks

Zyxel_Melen

Link sent via private message

teso

https://community.zyxel.com/en/discussion/comment/81586#Comment_81586

I'm having setup and connection issues with my WSQ50 and WSQ20. I've tried setting them up 20 times and they still won't work. Could you please send me the firmware files for both devices?

Thanks!