Why Can’t Non-Admin Users Access the Firewall WebGUI?

Zyxel_Stanley

Question:
Non-admin users are unable to log in to the firewall. What is causing this behavior, and how can it be resolved?

Answer:
Non-admin login access will be denied when the Captive Portal function is disabled. If Captive Portal is turned off, the system will automatically block login attempts from non-admin accounts.

To restore access:

Enable the Captive Portal function.
Once enabled, non-admin users will be redirected to a welcome page upon login, ensuring proper access behavior. This configuration requirement ensures that non-admin users can authenticate successfully.