How to resolve firmware availability shows Locked?
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Zyxel_HsinBo
Posts: 513 
Zyxel Employee
Zyxel Employee
When Nebula displays firmware “Availability" in Locked status, it means the device cannot freely upgrade or downgrade firmware due to restrictions set on the backend. This condition cannot be resolved directly from the Nebula interface.
How to Resolve This Issue
To unlock the firmware availability, please contact Zyxel Support so we can review and adjust the device status.
You may reach Zyxel Support through either method below:
1. Open a Support Ticket via Nebula
Submit a support request following the steps described here:
How to create a ticket on the Nebula control center?
2. Post Your Issue in the Zyxel Community Forum
You can also create a post so the support team can assist you:
Zyxel_HsinBo
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