Multy X WSQ50 Firmware

ChrisNas

Hi,

I have issues with setting up my Multy Xs and it seems that the firmware update might do the trick. Can someone please send it along with the how-to-guide to me?

Thanks!

Zyxel_Barry

Hi @ChrisNas,

It sounds like you're experiencing setup issues with your Multy X devices, and a firmware update could indeed be a key step in resolving them. Many users have reported similar problems that were fixed by updating the firmware.

Here's some guidance based on common solutions:

• Latest Firmware Version: The latest firmware version for the Multy X (WSQ50) is V2.20(ABKJ.8)C0.
• Multy App Version: Ensure your Multy app is updated to the latest version available on your device's app store. For Android, recent versions are often around 2.6.2.240202 or 2.6.3.240201, and for iOS, version 2.6.1 is commonly cited.
• Bluetooth: Make sure that Bluetooth is enabled on your phone during the setup process.

To help you further and provide the specific firmware file and a detailed how-to guide, please provide the following information:

• Multy App Version: The exact version number of the Multy app you are currently using.
• Current Multy X Firmware Version: If you are able to check it, please provide the current firmware version installed on your Multy X WSQ50 units.
• Error Message Screenshots: Screenshots of any error messages you encounter during the setup process.
• Device Model: Multy X (WSQ50) is already provided, thank you.

Since direct links to firmware files are often sent via private message for security and version control, once we have the above details, we can arrange for the firmware and detailed instructions to be sent to you.

Zyxel_Melen

Hi @ChrisNas

Sent. Please check the private message I sent.

Zyxel_Barry

Hi @ChrisNas,

It sounds like you're experiencing setup issues with your Multy X devices, and a firmware update could indeed be a key step in resolving them. Many users have reported similar problems that were fixed by updating the firmware.

Here's some guidance based on common solutions:

• Latest Firmware Version: The latest firmware version for the Multy X (WSQ50) is V2.20(ABKJ.8)C0.
• Multy App Version: Ensure your Multy app is updated to the latest version available on your device's app store. For Android, recent versions are often around 2.6.2.240202 or 2.6.3.240201, and for iOS, version 2.6.1 is commonly cited.
• Bluetooth: Make sure that Bluetooth is enabled on your phone during the setup process.

To help you further and provide the specific firmware file and a detailed how-to guide, please provide the following information:

• Multy App Version: The exact version number of the Multy app you are currently using.
• Current Multy X Firmware Version: If you are able to check it, please provide the current firmware version installed on your Multy X WSQ50 units.
• Error Message Screenshots: Screenshots of any error messages you encounter during the setup process.
• Device Model: Multy X (WSQ50) is already provided, thank you.

Since direct links to firmware files are often sent via private message for security and version control, once we have the above details, we can arrange for the firmware and detailed instructions to be sent to you.

Zyxel_Melen

Hi @ChrisNas

Sent. Please check the private message I sent.