Nebula 19.30 unable to update a Flex 200H with 1.37

GiuseppeR

Hello everyone,

this night at 02.00 was planned an update to a 200H to 1.37.

Right now I still see the alert:

about the update that should have been done, but the firewall is still at 1.36:

Have I to update it manually via local UI?

Zyxel_Melen

Hi @GiuseppeR

Please help to enable zyxel support access and share org's name for us to identify this issue.

GiuseppeR

Hi @Zyxel_Melen

I have the same issue also with 50Hs, same planned update the past night…:

Sent a PM with these ORGs.

Zyxel_Melen

Hi @GiuseppeR

After checking, this is because our team postponed the auto firmware upgrade date before your scheduled job start, which is because we will release a new patch this month. Since we want to avoid firmware upgrades many times in a short time, we postponed.

If you want to upgrade first, you may process the upgrade now.

GiuseppeR

Hi @Zyxel_Melen

is this valid for all the H series?

Zyxel_Melen

Hi @GiuseppeR

Yes, since all H series will have a patch.

GiuseppeR

Hi @Zyxel_Melen

I see this post:

https://community.zyxel.com/en/discussion/32050/usg-flex-h-series-v1-37-patch-0-firmware-release

Is this the patch that you were mentioning?

So now I can manually update all my H series' firewalls?

GiuseppeR

Hello everyone,

when forcing the update from Nebula, not all the H series firewalls go for the update:

So I used also Nebula App to push the update.

No positive results for all the devices I was "Upgrading" looking at the Nebula web UI.

As you can see this one:

Needed a manual reboot before the update to 1.37:

As you can see on Nebula there is the wrong timestamp for the last update (that timestamp is the last attempt made via Nebula App with NO success…):

Then I went to the Nebula area where to push the update:

And then FINALLY I have the firewall updated:

How can I solve all these issues when upgrading?