How to collect the Diagnostic Info

Zyxel_Arisa
Posts: 25
Zyxel Employee




The example shows local administrators how to collect the Diagnostic Info by web GUI. The Diagnostic Info is a set of logs that
includes useful information such as System Information, CPU utilization
history, system logs and debug reports for issue analysis.

Note:
All network IP addresses and subnet masks are used as examples in this article. Please replace them with your actual network IP addresses and subnet masks. This example was tested using XGS4600-32 (Firmware Version: V4.50).
1. Collect the Diagnostic Info from web GUI
1-1. Enter the web GUI and go to Menu > Management > Maintenance > Tech-Support > Click Here. Click the Download button for All. You can also select the specific Diagnostic Info you need. (Ex: Crash, ROM,…..)

2. Test the Result
2-1. Open the file and you can view the Diagnostic Info. (In this example, we use the Notepad++ to open the .txt file.)


Note:
All network IP addresses and subnet masks are used as examples in this article. Please replace them with your actual network IP addresses and subnet masks. This example was tested using XGS4600-32 (Firmware Version: V4.50).
1. Collect the Diagnostic Info from web GUI
1-1. Enter the web GUI and go to Menu > Management > Maintenance > Tech-Support > Click Here. Click the Download button for All. You can also select the specific Diagnostic Info you need. (Ex: Crash, ROM,…..)

2. Test the Result
2-1. Open the file and you can view the Diagnostic Info. (In this example, we use the Notepad++ to open the .txt file.)

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