How to collect the Diagnostic Info

Zyxel_Arisa Posts: 25
First Answer First Comment Friend Collector
 Zyxel Employee
edited July 2022 in Other Topics
The example shows local administrators how to collect the Diagnostic Info by web GUI. The Diagnostic Info is a set of logs that includes useful information such as System Information, CPU utilization history, system logs and debug reports for issue analysis.

All network IP addresses and subnet masks are used as examples in this article. Please replace them with your actual network IP addresses and subnet masks. This example was tested using XGS4600-32 (Firmware Version: V4.50).

1. Collect the Diagnostic Info from web GUI

1-1. Enter the web GUI and go to Menu > Management > Maintenance > Tech-Support > Click Here. Click the Download button for All. You can also select the specific Diagnostic Info you need. (Ex: Crash, ROM,…..)

Test the Result

Open the file and you can view the Diagnostic Info. (In this example, we use the Notepad++ to open the .txt file.)