[Switch] How to collect the Tech-support Info on V4.70 firmware version and older?

Zyxel_Arisa Posts: 25  Zyxel Employee
Friend Collector First Answer First Comment
edited May 3 in Other Topics
The example shows local administrators how to collect the Diagnostic Info by web GUI. The Diagnostic Info is a set of logs that includes useful information such as System Information, CPU utilization history, system logs and debug reports for issue analysis.

All network IP addresses and subnet masks are used as examples in this article. Please replace them with your actual network IP addresses and subnet masks. This example was tested using XGS4600-32 (Firmware Version: V4.50).

1. Collect the Diagnostic Info from web GUI

1-1. Enter the web GUI and go to Menu > Management > Maintenance > Tech-Support > Click Here. Click the Download button for All. You can also select the specific Diagnostic Info you need. (Ex: Crash, ROM,…..)

Test the Result

Open the file and you can view the Diagnostic Info. (In this example, we use the Notepad++ to open the .txt file.)