Activate license MSP 2 Years

AndreaR78

I purchased a 2-year MSP license, but I can't activate it. So far, I've only been able to activate the MSP Trial.
It returns an invalid license key.

Zyxel_Melen

Hi @AndreaR78

Seems like you have setup the MSP company. I would like to remind that MSP license is different with Nebula Plus/Professional pack license.

MSP license allows your account to access the MSP cross-org management, but not change any organization's type. The organization type of each organization depends on each organization's license status.

Zyxel_Melen

Hi @AndreaR78

May I know if follow this FAQ's path to register the MSP license?

How to register MSP Pack license to my Nebula account? — Zyxel Community

If not, please follow the path since MSP license is an account-based license, which has a different registration path than device's license.

AndreaR78

I’ve activated the licence, but when I go into the organisations, it doesn’t recognise my MSP licence. It asks me to transfer the licence.

AndreaR78

If I enter any name, it tells me I can't use it - I urgently need to sort this out

AndreaR78

AndreaR78

Always Nebula Base Pack

Zyxel_Melen

Hi @AndreaR78

Seems like you have setup the MSP company. I would like to remind that MSP license is different with Nebula Plus/Professional pack license.

MSP license allows your account to access the MSP cross-org management, but not change any organization's type. The organization type of each organization depends on each organization's license status.