Client List can initially show the wrong information

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Lewpy
Lewpy Posts: 28
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edited April 8 in Nebula

This has been happening for a long time (years?) and I just work around the problem, but I thought I would post this to see if it can be fixed.

Problem: when first going to the Client List with a non-default time frame set, the list initially shows the Client List for the default time frame [even though the non-default time frame is shown selected on the page] until the Refresh button is pressed.

Steps to Reproduce

  1. Log in to Nebula
  2. Go to Clients → Client List
  3. Change the left drop down selection to Access point clients
  4. Leave the right drop down selection on the default of Last 2 hours
  5. Observe the list of device and the total number of devices shown
  6. Change the right drop down selection to Last 24 hours ← the crucial step
  7. Observe the list of devices and the total number of devices shown - it needs to be different than for Last 2 hours, otherwise the problem is masked!
  8. Now click on any other side menu in Nebula, so you navigate away from the Client List - I normally swap to Devices → Access points, for example
  9. Now navigate back to Clients → Client list
  10. Notice how it has remembered your selection - it should be on Access point clients and Last 24 hours
  11. HOWEVER, notice that the list below is wrong - it is in fact the list for Last 2 hours, not Last 24 hours
  12. Click the Refresh button next to Last 24 hours, and the list will then correctly show the last 24 hours of clients

I am so used to ignoring the list until I click Refresh, but really it should be fixed to correctly show the list of devices for the period selected (Last 24 hours, in my case), rather than the default (Last 2 hours).

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 1,008
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 250 Answers 500 Comments
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    Hi @Lewpy,

    Thank you for reporting this issue to us!

    We'll inform you of any updates after our investigation. We appreciate your cooperation and patience.

    Zyxel Tina

  • Zyxel_Tina
    Zyxel_Tina Posts: 1,008
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 250 Answers 500 Comments
    image  Zyxel Employee
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    [Update]

    This display issue has been fixed. When the Client List page is set to the 24-hour view, switching to another page and then returning will reset the view to the default 2-hour setting.

    Zyxel Tina

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