Zyxel Support Access - issues with expiring date

GiuseppeR

Hello everyone,

When I share ORGs for debugging/analyzing I see issues with “expiring date” value: it seems stuck in 21 days in the future.

This is happening since some weeks in the past, so not related with Nebula 20.00

I shared this ORG some days ago with @Zyxel_Melen to see a blank banner appearing:

I shared this ORG some minutes ago with @Zyxel_Tina for a naming Application control demo:

Considering the standard “+ 21 days by default” it is not possible to have both ORGs with the same date of 2026-05-14

Zyxel_Judy

Hi @GiuseppeR ,

Thank you for bringing this to our attention. The issue will be resolved by Tuesday, May 5th.

Zyxel_Judy

Hi @GiuseppeR ,

The issue was resolved, please help to confirm this.

GiuseppeR

Hi @Zyxel_Judy

I confirm that, now I see different expiration dates. Thanks a lot