[NEBULA] Registred NWA1123-AC Pro remains in standalone mode

Klekki Posts: 2
First Comment
edited April 2021 in Nebula

I'm a newbie in Zyxel products and have a question regarding the AP.

I have a GS1920 Switch and two NWA1123-AC Pro access points. The three items are successfully registered in Nebula, but one of the two access points remains "offline". There is no cloud connect active.

When administering as standalone, everything works fine.

Dear Customer,

Congratulations! You have registered the following Nebula device.

Model: NWA1123ACPRO

MAC Address: BC:CF:...

Serial Number: S192L...

What could went wrong?

Thai you  in advance :-)

All Replies

  • Klekki
    Klekki Posts: 2
    First Comment
    Solved, the Timezone was 1h different and after the change and one night the cloud is active :-)
  • Zyxel_Freda
    Zyxel_Freda Posts: 397  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    Hello @Klekki,
    After you report this issue, we checked it and one of our services to ensure the Nebula cloud management communication security was not properly upgraded to the latest HTTPS certificate. For security, Nebula device rejects the connection and caused the service interrupts.
    The issue has been resolved and AP should be able to online now.

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