When resolved? Nebula Cloud Service Incident 2026-06-15 10:49 - (UTC+0) (UTC+0)

nielsscheldeman

The issue is now going on for more then 9 hours and I don't see any updates in the topic. I have problems with onboarding new AP's and everywhere I look at the AP's I see them flashing green-orange.

At many clients I see offline AP's and showing not any client connected.

Zyxel_Tina

Hi @nielsscheldeman,

There was a Nebula Cloud Service incident that has since been resolved as of 2026-06-15 17:53 (UTC+0). You can find the full announcement here:

Nebula Cloud Service Incident 2026-06-15 09:52 - 17:53 (UTC+0) — Zyxel Community

Could you please confirm whether the issues you're experiencing (onboarding new APs, APs flashing green-orange, and APs showing as offline with no clients connected) are now resolved?

If the issue persists, kindly provide the following information so we can investigate further:

• Nebula organization and site name
• Affected APs and client details
• Latest timestamp when clients attempted to connect

Please also enable Zyxel Support access to your organization so our team can look into this.

Thank you for your patience, and we look forward to your update.