Is the Nebula portal having issues

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Raidenennis
Raidenennis Posts: 2 image  Freshman Member

All sites show device outage around 10:50 and no data since (however most showing online status). Physical devices showing Orange LED on Cloud

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  • Zyxel_Melen
    Zyxel_Melen Posts: 4,938 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
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    Hi @Raidenennis,

    There was a Nebula Cloud Service incident that has since been resolved as of 2026-06-15 17:53 (UTC+0).

    You can find the full announcement here:

    Nebula Cloud Service Incident 2026-06-15 10:49 - 17:53 (UTC+0) — Zyxel Community

    Could you please confirm whether your devices are now online/able to connect to Nebula?

    If the issue persists, kindly provide the following information so we can investigate further:

    • Nebula organization & site name

    Please also enable Zyxel Support access to your organization so our team can look into this.
    Thank you for your patience, and we look forward to your update.

    Zyxel Melen


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