Is the Nebula portal having issues

Raidenennis

All sites show device outage around 10:50 and no data since (however most showing online status). Physical devices showing Orange LED on Cloud

Zyxel_Melen

Hi @Raidenennis,

There was a Nebula Cloud Service incident that has since been resolved as of 2026-06-15 17:53 (UTC+0).

You can find the full announcement here:

Nebula Cloud Service Incident 2026-06-15 10:49 - 17:53 (UTC+0) — Zyxel Community

Could you please confirm whether your devices are now online/able to connect to Nebula?

If the issue persists, kindly provide the following information so we can investigate further:

• Nebula organization & site name

Please also enable Zyxel Support access to your organization so our team can look into this.
Thank you for your patience, and we look forward to your update.