Why is the FWA510 device missing from my Nebula site?

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Zyxel_Jami
Zyxel_Jami Posts: 245 image  Zyxel Employee
Zyxel Certified Network Administrator - WLAN Zyxel Certified Sales Associate First Comment Friend Collector
in Nebula Mobile Router

If your FWA510 device is missing from the Nebula platform and cannot be monitored, here are some potential reasons and steps to resolve the issue:

Possible Reasons

  • The device may have been accidentally deregistered or reassigned to another organisation or account.
  • The device registration status may have changed due to an internal action such as reassignment.

Steps to Resolve

  1. Check if the device is already registered under another account. If yes, reclaim the device by scanning its QR code using the Nebula Mobile App. Follow this guide: Resolve Device Already Registered.
  2. If necessary, provide Zyxel support with the device’s serial number or a photo of its label for further backend verification. Enable support access for your organisation to allow Zyxel support to thoroughly investigate the issue. Follow the guide: Enable Support Access.

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