Stuck in organization creation wizard loop after NCC 20.10 update.

Samatech

Hello Nebula Team,
After the NCC 20.10 update, my account (For security reason, Zyxel agent has removed the info) can no longer access our organization.

When I log in, I am prompted with the "Create Organization" wizard. If I go to "My devices & services", I can clearly see all my 6 devices assigned to the Organization "Beyond Expectations" (Site: 1609 Gloucester) with my email listed as the "Device owner". However, clicking on the organization link just redirects me back to the creation wizard loop.

Could you please manually refresh or re-link my admin permissions to my organization?

Thank you.

(For security reason, Zyxel agent has removed the image.)

Zyxel_Tina

Hi @Samatech,

After investigating, we found the root cause: Brenda had added samatechdigital as an Org Admin with a 7-day expiration set. Even though samatechdigital was later transferred to Org Owner, once that expiration period lapsed, you are no longer have access to the org.

We are working on removing the expiration and restoring your Org Owner status as soon as possible. We'll follow up here with an update once this has been resolved.

Thank you for your patience.

Samatech

Hi team,

Thank you for the update! I can confirm that my access has been successfully restored.

I really appreciate you finding the root cause and getting this resolved so quickly. Great job!

Best regards,

Zyxel_Tina

Hi @Samatech,

Welcome to the Zyxel Community!

Our team is looking into the issue you mentioned. I will keep you posted once we have any updates.

Also, if we need any further information during our investigation, we will reach out to you. Thank you.

Zyxel_Tina

Hi @Samatech,

After investigating, we found the root cause: Brenda had added samatechdigital as an Org Admin with a 7-day expiration set. Even though samatechdigital was later transferred to Org Owner, once that expiration period lapsed, you are no longer have access to the org.

We are working on removing the expiration and restoring your Org Owner status as soon as possible. We'll follow up here with an update once this has been resolved.

Thank you for your patience.

Samatech

Hi team,

Thank you for the update! I can confirm that my access has been successfully restored.

I really appreciate you finding the root cause and getting this resolved so quickly. Great job!

Best regards,

Zyxel_Tina

Hi @Samatech,

Thank you for your confirmation.

We are glad to hear that your access has been successfully restored.

If you encounter any further issues, please feel free to reach out to us at any time. :)