SCR50AXE - Graphic misalignment offline alert but online on-site

GiuseppeR

Hello everyone,

I have a security router that has 2 issues:

• red “offline” bar that goes outside the box of the widget
• “Offline” status while on site you are working properly online

This site is green via VPN Orchestrator.

I phoned the client and he tells me that everything is OK, included VPN to main site.

How can I solve that?

GiuseppeR

I decided to reboot the device:

Zyxel_Tina

Hi @GiuseppeR,

To investigate further, could you please enable Zyxel Support Access and provide us your Org/Site names? Thank you.

GiuseppeR

Hello @Zyxel_Tina

This is the situation right now after the reboot:

Sent info via PM about the ORG.

Zyxel_Tina

Hi @GiuseppeR,

Thank you for granting us the access.

Since the issue has not recurred after the reboot, and we have been unable to reproduce the broken widget issue on our side,

we kindly ask that, should the problem happen again, please preserve the environment and provide us with:

• The timestamp of the occurrence
• A Jam recording of the issue

In addition, if the “Offline” status you observed in NCC occurs again, even though the device was functioning normally online on site, please also collect and share the diagnostic info file from the device.

This information will help us further investigate the issue.

Thank you for your cooperation! :)