USG Flex 200H Does not send Secuextender configuration file.

PremiumCPU

Latest firmware on the 200H, latest Secuextender for windows (all updated today)

When we go to config Secuextender by requesting config from the firewall, the file it sends is not valid.

Zyxel_Luna

Hi PremiumCPU,

Please follow the instructions in the article below to enable Zyxel Support Access so that we can check your configuration remotely:

[Nebula] How to turn on Zyxel Support Access? — Zyxel Community

Once set up, please provide us with the following details so we can assist you further:

• Organization Name
• Site Name

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

PremiumCPU

Ok, I made a case ticket and followed the guide.

Zyxel_Luna

Hi @PremiumCPU ,

We will handle this issue through the support ticket first and publish the summary here once resolved.

Thank you.

Zyxel_Luna

Hi PremiumCPU,

We are glad to confirm that your issue has been resolved, and it was a pleasure assisting you.

Thank you for choosing Zyxel products and services. Have a great day!