USG Flex 200H Does not send Secuextender configuration file.

PremiumCPU · August 5

Latest firmware on the 200H, latest Secuextender for windows (all updated today)

When we go to config Secuextender by requesting config from the firewall, the file it sends is not valid.

Zyxel_Luna · August 5

Hi PremiumCPU,

Please follow the instructions in the article below to enable Zyxel Support Access so that we can check your configuration remotely:

Once set up, please provide us with the following details so we can assist you further:

PremiumCPU · August 5

Ok, I made a case ticket and followed the guide.

Zyxel_Luna · August 6

We will handle this issue through the support ticket first and publish the summary here once resolved.

Thank you.

Zyxel_Luna · August 7

Hi PremiumCPU,

We are glad to confirm that your issue has been resolved, and it was a pleasure assisting you.

Thank you for choosing Zyxel products and services. Have a great day!

All Replies